Return & Refund Policy
At Sana Shahid, customer satisfaction is our priority. We take pride in delivering premium quality products; however, if you are not fully satisfied with your purchase, please review our policy below.
Returns Eligibility
We accept returns under the following conditions:
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The item is unused, unworn, and in original condition
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All original tags and packaging are intact
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Return request is made within 3 days of delivery
Items that do not meet these conditions will not be eligible for return.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Items purchased on sale or discount
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Customized or made-to-order products
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Worn, washed, or damaged items (not due to our fault)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at:
sanashahid77777@gmail.com
Provide clear images and order details. We will review and offer a replacement or appropriate resolution.
Exchange Policy
We currently offer exchanges only for:
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Size issues (subject to availability)
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Defective or incorrect items
Customers may be responsible for shipping costs in case of exchanges (unless the error is from our side).
Refund Policy
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Refunds are only applicable in cases where:
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The product is out of stock for exchange
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A valid issue is confirmed by our team
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Approved refunds will be processed within 7–10 business days
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Refunds will be issued via the original payment method (if applicable)
Return Process
To initiate a return:
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Email us at sanashahid77777@gmail.com
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Mention your order number and reason for return
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Our team will guide you through the next steps
Important Notes
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Sana Shahid reserves the right to reject any return that does not meet our policy criteria
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Shipping charges are non-refundable
Sana Shahid reserves the right to update or modify this policy at any time without prior notice.